The glitches came after the company updated its e-mail service in October, which has drawn criticism from some users. Photo: Bloomberg
More than 100 million people use the company's e-mail system daily.
This has been a very frustrating week for our users and we are very sorry, Mayer wrote. This week, we experienced a major outage that not only interrupted that connection, but caused many of you a massive inconvenience — that's unacceptable and it's something we're taking very seriously.
The glitches came after the company updated its e-mail service in October, which has drawn criticism from some users. Mayer, in the midst of an effort to turn around the company since she arrived last year, has emphasized the company's commitment to attracting more consumers to access Yahoo's services, including e-mail.
Mayer said the mail engineering team was alerted late on 9 December to a hardware outage in one of the company's storage systems serving 1% of Yahoo's users. Staff worked around the clock to ensure that service would be addressed.
We're going to be working hard on improvements to prevent issues like this in the future, Mayer said in her posting. While our overall uptime is well above 99.9%, even accounting for this incident, we really let you down this week. BLOOMBERG
via Technology - Google News http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNEBIBQriBhG6h60DXQsVK7Uzq9UJQ&url=http://www.livemint.com/Consumer/dZM5KRqr5JVWizXvkog6VP/Yahoo-apologizes-to-users-for-email-service-problems.html
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